Responsibilities of the Job Role-Free-Samples-Myassignementhelp

Question: Write a report that describes in broad terms the key responsibilities of the Job Role.Identifies at which stage/s of the guest cycle the job role is involved. Answer: Introduction to the job role The services that are being provided by the hospitality industry is based on the quality of the services and client retention. Therefore, the services are required to be monitored in order to retain the client satisfaction. Moreover, the integration of the departments are required to be undertaken in order to stimulate the best services that are being offered to the clients. Therefore, a manager is appointed in an organization to monitor over the issues faced by the clients and the employees and resolve the issues for the smooth functioning of the organization. The manager looks after the internal and the external affairs of the organization and helps in keeping up with the expectations of the clients (Refer to the image in appendix). The interactions undertaken by the manager helps in the understanding of the modifications that the organization is required to undertake in order to improve the services that are being provided to the clients.(Grissemann, Plank and Brunner-Sperdin 2013 ) Key responsibilities The key responsibilities of the manager are client oriented. The responsibilities and the job role of the manager help the organization in bringing the significant changes in the organizational structure and the services provided by the organization. The manager attends to the requirements of the clients. Finally, the manager enumerates the steps and strategies in order to satisfy the needs of the consumers (Bharwani and Butt 2012). The manager of the organization manages the stakeholders of the organization. The major functions of the manager are being discussed in this section of the analysis. It helps in understanding the job role of the manager and the manner in which the functions of the manager help in the expansion of the business. The role of the manager in bearing the message of the organization and striving to achieve the common goal of the organization through the integration of the work force helps the organization in making its desirable progress in the market (Mok, Sparks. and Kadampully 2013). The manager communicates the important information on the objectives and the change of policies of the organization. Thereby it helps in making the employees aware of the modifications undertaken by the organization in its structure. The manager looks after the requirements of the clients and formulates strategies in order to make sure that the client is satisfied with the services that are being rendered by the organization. The quality of the services is being maintained by the proper monitoring over the services by the manager. It helps the organization in providing quality services based on the requirements of the client (?t and Onur Ta? 2012). The manager also reviews the financial reports of the organization in order to measure the progress of the organization and thereby plan strategies in order to make the progress. The basic part of the duties undertaken by the manager is based on the integration that the manager ensures in between the internal and the external departments of the organization (Raub and Robert 2013). The lack of integration might have given rise to different issues and might have affected the productivity of the organization. However, the function of the manager helps in redeeming the integration between the various departments like the help desk, the room service and the like. It helps in rendering the correct form of services to the client based on their requirements. The manager also promotes the safety and security activities in order to ensure the safety and security of the guests and the employees (Mackenzie and Peters 2014). It is a human centric approach undertaken by the manager in order to maintain the secured service rendering of the organization. The role of the manger in enhancing the communication between the different departments helps in the information technology part of the organization. It helps the organization to prosper based on the successful transmission of the information through proper communication channels. The involvement of the job role in the guest cycle The job of the manager is to take care of all the four stages of the guest cycle in a hotel. It begins from the pre-arrival of the guest where the manager keeps a record of the information of the guests and their individual and varied requirements. The arrival of the guests is being anticipated by the manger and thereby ensures that the hotel staffs are prepared to meet up the expectations of the clients. The manager ensures the proper functioning of the front office staffs. The third and the major phase of the operations undertaken by the manger in the occupancy is based on the emerging requirements of the guests. Adhering to the requirements and the capability of satisfying the needs of the clients is being undertaken. During the departure, the manager is required to take steps in order to make arrangements for the guests in order to retain the loyalty. Impact of the job role on the guests experience The impact of the job role performed by the manger is being discussed in this section of the analysis. It helps in determining the importance of appointing a manager based on the requirements of the clients and the satisfaction that the guest derives from the services that are being offered by the organizations. The actions of the manger help in determining the job role of the individuals working under the organization. it helps in making the employees understand their individual responsibilities and therefore make improvements in the guest experience (Bharwani and Jauhari 2013). The expectations of the guests are based on the requirements that the company needs to adhere to in order to make its progress. The most important step undertaken by the manager is based on rendering quality services to the clients and thereby retains the brand loyalty of the organization (Benavides-Velasco, Quintana-Garca and Marchante-Lara 2014). The integration of the internal and the external departments facilitated through the usage of proper communication channels helps in rendering the expected services to the clients. It helps in improving the services. The services that are being offered by the organization help in retaining the company in the market. Therefore, careful selection of the services helps in bringing about modifications in the organizational structure. The job role of the manager is to adhere to the requirements of the guest and therefore it is the most important part of the managers job, which helps in improving the guest experience. Monitoring over the services that are being delivered to the guests and the grievances of the clients is to be adhered by the manger and thereby modifications are needed to be undertaken for achieving the improvements based on the changes. Moments of truth The moments of truth helps in determining the experience of the guests during their stay in the hotel. The moment of truth correlates to the factors in support of the guest cycle. The manager functions based on the varied requirements of the customers in the guest cycle and the satisfaction that the guest derives from the services are being ratified. The services that are being provided to the clients from the pre-arrival to the post departure is being undertaken in the companys Moments of truth. The impacts of the job role on the organization The manager plays a n important role in maintaining the framework of the organization. The functions of the manager in this respect are being addressed in this section of the analysis. It helps in determining the importance of the actions taken by the manager. The major functions undertaken by the manager is monitoring over the services that are being provided by the organization. it helps the organization in maintaining a positive image in the market and thereby retain the clients (Suh, West and Shin 2012). Monitoring over the services help in assessing the needs of the clients and act accordingly. It helps in providing the required services accordingly. The manager also keeps a record of the property of the organization and thereby helps in the expansion of the organization (Boella and Goss-Turner 2013). The manager facilitates the communication channels and use them in order to keep the staff members involved and informed of the policies. It helps in the steady progress of the organization. Mismanagement on the part of the manager can affect the growth of the organization and its activities of rendering the required services to the clients. Conclusion Therefore, from the above discussion it can be stated that the organization depends on the functions of the manager. The job role of the manager is vast and therefore it includes the proper utilization of the resources. The resources form the integral part of the planning process where the manager designs the services that are going to be delivered to the clients. The service rendering organizations are based on the client-oriented approach and therefore the satisfaction of the clients through the services that are being provided is an important criterion undertaken by the manager. It helps the organization in making its progress and expansion in the market. References Benavides-Velasco, C.A., Quintana-Garca, C. and Marchante-Lara, M., 2014. Total quality management, corporate social responsibility and performance in the hotel industry.International Journal of Hospitality Management,41, pp.77-87. Bharwani, S. and Butt, N., 2012. Challenges for the global hospitality industry: an HR perspective.Worldwide Hospitality and Tourism Themes,4(2), pp.150-162. Bharwani, S. and Jauhari, V., 2013. An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry.International Journal of Contemporary Hospitality Management,25(6), pp.823-843. Boella, M. and Goss-Turner, S., 2013.Human resource management in the hospitality industry: A guide to best practice. Routledge. Grissemann, U., Plank, A. and Brunner-Sperdin, A., 2013. Enhancing business performance of hotels: The role of innovation and customer orientation.International Journal of Hospitality Management,33, pp.347-356. Mackenzie, M. and Peters, M., 2014. Hospitality managers' perception of corporate social responsibility: An explorative study.Asia Pacific Journal of Tourism Research,19(3), pp.257-272. Mok, C., Sparks, B. and Kadampully, J., 2013.Service quality management in hospitality, tourism, and leisure. Routledge. ?t, H. and Onur Ta?, B.K., 2012. The influence of internet customer reviews on the online sales and prices in hotel industry.The Service Industries Journal,32(2), pp.197-214. Raub, S. and Robert, C., 2013. Empowerment, organizational commitment, and voice behavior in the hospitality industry: Evidence from a multinational sample.Cornell Hospitality Quarterly,54(2), pp.136-148. Suh, E., West, J.J. and Shin, J., 2012. Important competency requirements for managers in the hospitality industry.Journal of Hospitality, Leisure, Sport Tourism Education,11(2), pp.101-112.